1. Introduction

DUNSTAN COFFEE ROASTERS (“we,” “us,” or “our store”) may collect personal information (as defined under Article 2, Paragraph 1 of Japan’s Act on the Protection of Personal Information, the “APPI”) and other information relating to individual customers (collectively, “Customer Information”) in connection with your use of our website.

In handling Customer Information, we comply with the APPI, other applicable laws and guidelines, and this Privacy Policy.

2. Scope

This Privacy Policy applies to all Customer Information we collect in connection with your use of our website. Please note that our online shop (operated on a separate e-commerce platform) is governed by a separate privacy policy posted on that site.

3. Customer Information We Collect

We collect the following Customer Information:

Your name, email address, and the content of your inquiry, as provided when you contact us through our contact form
Information collected when you browse our website, including cookies, IP address, device type, browser type, referral URL, number of page views, time spent on pages, and similar data

4. Purpose of Use

We use the Customer Information described in Section 3 for the following purposes:

To respond to your inquiries
To research and analyze usage of our website in order to improve it
For other purposes of maintaining appropriate communication with you

5. Disclosure of Customer Information to Third Parties

We may disclose Customer Information to third parties in the following circumstances:

When we outsource all or part of our operations to another company for the purpose of processing Customer Information
When disclosure is requested by a court, administrative agency, regulatory authority, or other public body pursuant to applicable law
When we determine that disclosure is necessary to resolve a dispute with a third party, or to protect the rights or interests of us, you, or a third party

6. Data Management

We take strict measures to manage Customer Information in order to prevent its loss, destruction, falsification, unauthorized access, or leakage.

7. Use of Google Analytics and Cookies

We use Google Analytics on our website to research and analyze how visitors use our site. Data collected through Google Analytics is managed in accordance with Google’s own privacy policy. For further details and opt-out instructions, please refer to the “Google Analytics Terms of Service” and “How Google uses information from sites or apps that use its services.”

Our website may use cookies and similar technologies to improve usability and analyze statistical data. You may restrict or decline cookies through your browser settings; however, doing so may prevent certain features of our website from functioning correctly.

8. Your Rights Regarding Your Customer Information

You may take the following actions with respect to your Customer Information:

Disclosure. You may request that we disclose the personal data we hold about you. We will disclose such data without undue delay, except where doing so may harm the rights or interests of you or a third party, or otherwise as permitted by law.
Correction, deletion, and related requests. You may request the correction, addition, deletion, erasure, suspension of use, or suspension of third-party disclosure of your personal data. We will respond in accordance with applicable law after confirming that the request has been made by you or your duly authorized representative.

9. Disclaimer

We are not responsible for the protection of your personal information on websites operated by other businesses or individuals, including those you may reach via links from our website. Please review the terms of any such third-party website carefully before using it.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Please check the most current version of this Privacy Policy whenever you use our website.

11. Contact Us

For inquiries regarding this Privacy Policy, or to make any request under this Privacy Policy or the APPI, please contact us through our contact form.

Last updated: 2026.8.20